Mithila Foods

Shipping Policy

Fresh from Bihar's heartland to your doorstep โ€” here is how your order travels, how long it takes, and what it costs.

1. Where We Deliver

We ship across India through trusted courier partners. Enter your PIN code at checkout to confirm serviceability. We do not currently ship internationally.

2. Order Processing Time

  • Orders are packed and dispatched within 1โ€“2 business days of payment confirmation.
  • Orders placed on Sundays or public holidays are processed the next business day.
  • During festival seasons or big sales, dispatch may take up to 3โ€“4 business days โ€” we will keep you informed.

3. Delivery Timelines

Estimated delivery after dispatch:

  • Metro cities: 3โ€“5 business days
  • Rest of India: 5โ€“7 business days
  • Remote / North-East / J&K PIN codes: 7โ€“10 business days

These are estimates, not guarantees โ€” courier delays due to weather, strikes, or local restrictions can occur. We actively track every shipment and help chase delays.

4. Shipping Charges

  • Shipping charges (if any) are calculated and shown at checkout before payment โ€” no hidden fees.
  • Free-shipping offers, when running, are applied automatically at checkout.
  • Cash on Delivery, where available, may carry a small COD handling fee shown at checkout.

5. Order Tracking

Once your order ships, you receive a tracking link by email/SMS/WhatsApp. You can also track any time on our Track Order page using your order number.

6. Failed Delivery & Address Issues

  • Please provide a complete address with landmark and an active phone number โ€” couriers call before delivery.
  • If delivery fails because of an incorrect/incomplete address or repeated unavailability, the parcel returns to us. We can reship it (reshipping charges may apply) or refund the product amount minus original shipping cost.
  • Address changes are possible only before dispatch โ€” contact us immediately if you made a mistake.

7. Damaged or Tampered Parcels

If the outer packaging looks damaged, torn, or tampered at delivery, either refuse the parcel or record an unboxing video before opening. Report it to us within 48 hours โ€” you are fully covered under our Refund & Cancellation Policy.

Where is my order?

Message us with your order number โ€” we track it down for you.

Email: care@mithilafoods.com Phone / WhatsApp: +91 78700 34414

C/O Dinesh Prasad Sah, Near Dadi Shyam Mandir, Tata Showroom, Dumka, Jharkhand - 814101, India