Refund & Cancellation Policy

Plans change — here is how cancellation works:

• Before shipment: You can cancel any time before your order is marked "Shipped". Contact us on WhatsApp, phone, or email with your order number, and we will cancel it and issue a full refund.
• After shipment: Once an order is shipped, it cannot be cancelled. If the delivered product qualifies under our refund criteria below, you can still claim a refund.
• Cancellation by us: In rare cases (stock unavailability, serviceability issues, or suspected fraudulent orders) we may cancel an order from our side. You will be informed and receive a full refund within 5–7 business days.

Because we sell packaged food items, we follow strict hygiene and food-safety standards. A refund (or free replacement, your choice) is issued when:

• Damaged in transit: the product arrives broken, leaking, or with damaged packaging/seal.
• Expired product: the product delivered is past — or unreasonably close to — its "best before" date.
• Wrong item: you received a product different from what you ordered, or an item is missing from your order.
• Quality defect: the sealed product has a genuine manufacturing defect (for example spoilage inside an unopened pack).

Not eligible: products that have been opened or consumed (except quality defects above), taste preference ("did not like it"), or delays caused by incorrect address details provided at checkout.

For hygiene and food-safety reasons, we do not accept physical returns of food products. The following are non-returnable:

• Food products that have been opened or partially consumed
• Products delivered in good condition, matching your order
• Combo/festival packs where only a taste preference is the issue

Where a refund is approved, you normally do not need to ship the product back — photo/video proof is enough. If a return pickup is ever required, we arrange and pay for it.

• Contact us within 48 hours of delivery at care@mithilafoods.com or WhatsApp +91 78700 34414.
• Share proof: clear photos or an unboxing video showing the damage, expiry date, or wrong item. An unboxing video is the fastest way to get a claim approved.
• Include your order number and a short description of the issue.

We review every request within 1–2 business days and confirm the resolution — refund or free replacement — by email/WhatsApp.

Once your refund is approved:

• Refunds go to your original payment method within 5–7 business days.
• Banks/payment providers may take an additional 3–5 business days to reflect the amount.
• For Cash on Delivery orders, refunds are made by UPI/bank transfer — we will ask for your details.

This policy is governed by the laws of India and works alongside your rights under the Consumer Protection Act, 2019. If you are unhappy with how a claim was handled, escalate to our Grievance Officer at care@mithilafoods.com with subject line "Grievance" — we respond within 48 hours and resolve within 30 days.